Руководитель отдела / направления

Имя

Сергей

Контакты

Доступны бесплатно после регистрации или входа

Общая информация

Город проживания

Алматы

Заработная плата

от 640 000 тнг.

График работы

Полный рабочий день / Сменный график / Подработка / Удаленная работа

Образование

Высшее

Опыт работы

5 лет 2 месяца

Пол

Мужской

Возраст

46 лет   (15 января 1978)

Опыт работы

Период работы

октябрь 2013 — июль 2016   (2 года 10 месяцев)

Должность

Head of Service Department

Компания

ТОО "ARLAN SI"

Обязанности

• General management department;
• Control over implementation service contracts ;
• Control over fulfillment the obligations under warranty for sold equipment;
• Minimizing costs for organizing service maintenance in department;
• Monitoring service levels agreement (metrics) at all stages working out engineering cases in Technical Support Systems other vendors;
• Escalation issues technical support (cases) in the TSS;
• Carrying out of meetings, working out of political issues in the relations between Customer / Partner / Vendor, sharp resolution other problem situations, search / development / implementation recommendations to resolve issues in this category;
• Sale services advanced technical support programs, extension of service contracts at expiration, working out issues quotation (budgeting); Determination maximum possible partner discounts from vendor;
• Implementation sales plan for service contracts;
• Conducting presentation activities vendor and partner side to customer, organization meetings, reporting directly to the customer;
• Time mode projects 365 * 24 * 7;
Successful projects:
Technical support Juniper Networks equipment - Customer JSC "Kazakhtelecom".
Technical support SIP platform - Customer JSC "Kazakhtelecom".
Technical support platform "Parental Control" - Customer JSC "Kazakhtelecom".
Technical Support Data Center hardware, including all systems - Customer JSC "Kazakhtelecom", JSC "Altel";
The results achieved over the period work in this position -
• Reduced costs for projects by 37.4% (to optimize internal costs / partnerships to achieve the highest possible discounts, at the expense performance the external partner programs, search for the most appropriate contractor without changing the quality of service provided by affiliate programs);
• Resolve the issues arising on debt service coverage serviced equipment by different vendors; (Questions that have arisen in the mind of incorrect / delayed budgeting on the part of the Customer);
• The successful introduction advanced options support programs, such as dedicated technical support engineer / design data network engineer, service managers from the vendor (optional extended program from partner to customer side);
• Reduced metrics on technical support equipment (arising needs for customer, minimizing downtime - data networks);
• Completed 4-year plan to transition from warranty to services. Launched sales service on certain projects. At the 44.3% increase in revenues from the service projects.

Период работы

июнь 2011 — сентябрь 2013   (2 года 4 месяца)

Должность

Service Manager

Компания

ТОО "ARLAN SI"

Обязанности

• Organization warranty and technical support process sold equipment from zero in this company;
• Identification and selection managerial and technical personnel to do perfect service;
• Implementation technical support projects;
• Acceptance contracts / warranty after project stage. Maintain database equipment sold. Development in future service offerings for the customer about sold equipment.
• Control over the execution of the plan in terms of cost / income projects;
• Making t service documentation, informing the customer in terms of the serious problems identified with the OEM (work with service bulletins, etc.).
• Request / Registration / transfer to customer accounting / reporting documents;
• Organization / execution RMA process - receiving faulty parts / shipping to vendor (contractor), control under repair process, the receipt and return of serviceable equipment, further transmission serviceable equipment to the customer, with the necessary documentation;
• Participation / organization meetings, understanding the processes of relationship, Customer /
Partner / Vendor;
• Participation in the sales of services, enhanced technical support programs, extension of service contracts at expiration, working out issues quotation (budgeting);
• Preparation of presentation / reporting materials directly to the customer;
• Time mode projects 365 * 24 * 7;
Successful projects:
Technical Support Juniper Networks equipment - Customer JSC "Kazakhtelecom".
The results achieved over the period work in this position -
Organization warranty / service in the direction from zero point.
Time for deployment support front office - one working week (due to the need implementation support Juniper Networks equipment project), the further implementation of this project for 5 years.
Identify and develop systems of management and quality of the company in terms of the warranty / service plan according to the QMS of internal policy.
Developed a 4-year plan to transition from warranty to services. Entering sales service, previously sold equipment.

Образование

Образование

Высшее

Окончание

2004 год

Учебное заведение

Алматинский Институт Энергетики и Связи

Специальность

ФЗОиПС, Engineer Radio broadcasting and TV

Дополнительная информация

Иностранные языки

Английский (Разговорный), Немецкий (Базовый), Французский (Базовый)

Владение компьютером

Эксперт

Навыки и умения

• Accurate
• Loyal
• Experienced
• Improvement-Oriented
• Customer-Focused
• Creative
• Goal-Oriented
• Multi-Skilled