Hotel Director / General Director / Hospitality Consultant

Имя

Tarek

Контакты

Доступны бесплатно после регистрации или входа

Общая информация

Город проживания

Актау

Заработная плата

от 1 000 000 тнг.

График работы

Полный рабочий день

Образование

Высшее

Опыт работы

18 лет 11 месяцев

Пол

Мужской

Возраст

46 лет   (6 сентября 1978)

Опыт работы

Период работы

май 2017 — по настоящее время   (7 лет 5 месяцев)

Должность

General Director

Компания

ATI Hospitality Industry Middle East

Обязанности

Offering strategic planning, feasibility study, business plan for hotels/resorts.
Evaluation of distressed properties to identify problems and offer solutions and alternatives.
Branding and re-branding properties and suggest the best solution.
Strong Leadership skills with emphasis on Strategic Planning, Project Management, Marketing, Human Resources Management and accounting and finance.
Seasoned hospitality professional with natural urge to succeed in all aspects of hotel operations.
A dynamic, results-oriented business professional with strong leadership qualities.
Proven accomplishments in Sales, Marketing, Management, Operations, Business Planning and Records of profitability in sales, highly motivated.
Achieved highest annual revenues.
Oversee the application of functional activities based on SOPs.
Set quality assessment and audit systems.
Create a comprehensive quality improvement procedure.
F&B Development, F&B Management, Pre-Openings of the new restaurants, BOH Development, Operational Reviews, Financial Analysis, Strategic Marketing Planning, Operator Selection

Период работы

май 2015 — апрель 2017   (2 года)

Должность

General Manager

Компания

Chagala Group

Обязанности

Providing guidance related to accounting policy, procedures & controls to businesses & functions
Optimazing and train all managers to upgrade services and standards.
mprove budget and financial strenght .
Supervision of all developement concerning the structure and new shops arcade boulevard.
Guest relation operations and luxury brand schievement.
Redefine all the F&B out lets with special attention to the theme restaurants, study and implement news (menu and services) .
Developed and designed new restaurant concepts, which reduced departmental labor cost by 30% at the same time increased revenues by 40%.
Developed and established all staffing guides for this large operation.
Responsible to the Board of Directors for the management of this 120 rooms 5 star City Centre Hotel with 1 Restaurant, Bar, Fitness Centre and extensive Catering & Convention facilities.
Responsible for the hospitality properties in operation (USD 3 mill annual turnover), their enhancement, trading performance, asset quality, service delivery and strategic development.
Developed 2-year strategic plan for the repositioning of the hotel in the market.
Moved the hotels overall RGI position (STR Global) from 3 out 5 to 1 out of 5 position within its competitive set.
Managing The Opening of Chagala Business Centre Uralsk (Kurmangazy)
Manage The Renovation of Chagala Uralsk Apartments & Chagala Aktau Apartments.
The Key Account Manager of SCAT Airlines Accommodation with Chagala Group.
The Key Account Manager of KPO Accommodation In Chagala Uralsk
The Key Account Manager of Saipem In Aktau & Atyrau
Working with Business Finance to provide timely and meaningful financial information
Driving end-to-end Record-to-Report process improvements and ensuring processes are organized in a consistent and leveraged manner
Preparing the annual budgets and quarterly forecasts.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Develops accurate and aggressive long and short-range financial objectives consistent with the
Company"s mission statement.
Prepares financial reports for management that clearly explain operational effectiveness, trends and variances
Optimazing Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations.

Период работы

апрель 2014 — апрель 2015   (1 год 1 месяц)

Должность

General Manager

Компания

Le Mirage Hotels & Resorts

Обязанности

Managed and Directed The RENOVATION AND OPENING OF “LE MIRAGE -NEW TIRAN” - NAAMA BAY, SHARM EL SHEIKH.
Running Le Mirage Hotel & Resort. Le Mirage is a best in class lifestyle hotel group comprising of 8 Resorts & Hotels across Middle East
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Develops accurate and aggressive long and short-range financial objectives consistent with the
Company"s mission statement.
Prepares financial reports for management that clearly explain operational effectiveness, trends and variances
Optimazing Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations.
promoting and marketing the hotel;
managing budgets and financial plans as well as controlling expenditure;
maintaining statistical and financial records;
setting and achieving sales and profit targets;

Период работы

июнь 2010 — февраль 2014   (3 года 9 месяцев)

Должность

Hotel General Manager

Компания

Rest Corporation Hotels Group Kazakhstan

Обязанности

• Planning and organizing accommodation, catering and other hotel services;
• promoting and marketing the business, managing budgets and financial plans as well as controlling expenditure, maintaining statistical and financial records;
• setting and achieving sales and profit targets, analyzing
• Sales figures and devising marketing and revenue management Strategies, recruiting, training and monitoring our staff Members.
• Planning work schedules for individuals and teams, addressing problems and troubleshooting. Ensuring events and conferences run smoothly, supervising maintenance, supplies, renovations and furnishings.
• Successfully positioned The Akzhaik Hotel as one of leading hotels in Aktau developed a high-performing team that lead Aktau Hotel to the highest market share, revenue, and profit with all competition Set.
• Effectively managed and directed the efforts and overall operations of hotel including 40 associates
• Successfully handled all pre-opening activities, and setting up all strategies and procedures.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company"s mission statement.
• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances
• promoting and marketing the Rest Corporation hotel;
• managing budgets and financial plans as well as controlling expenditure;
• Clearly understands and communicates the mission, business goals and requirements for successful job performance
• Prepares ambitious, yet attainable action plans that accurately reflect impact of key local economic factors and trends influencing hotel market growth.
• Demonstrates keen knowledge of the hotel’s demand segments and exploits all opportunities to maximize revenues
• Meets however exceeds budgeted hotel profit margins
• Accurately forecasts revenues and expenses.
• Manages human resource functions including recruiting, selection, orientation, training, scheduling, compensation, supervision, and evaluation to achieve peak productivity and a positive, cooperative working environment.
• Clearly understands and communicates the requirements for total quality management and successful performance within Rest Corporation hotel
• Seriously takes responsibility for the safety and security of guests, associates, and the asset.

Период работы

октябрь 2008 — ноябрь 2010   (2 года 2 месяца)

Должность

Revenue Director

Компания

Rest Corporation Hotels Group Kazakhstan

Обязанности

• Implemented pricing & contracting for all segments of clients
• Established 3 months forecast on monthly basis & identified opportunities along with Objectives (responsible for weekly yield meeting)
• Handling all tasks of The Department and doing Individual, Corporate, Tours & Groups Reservations,
• Updating Corporate and Whole Sale Contracts and making sure that all rates loaded by accurate completion of all rate databases.
• Full support of Micros and Opera, modification and setup the program to ensure efficiency for the user Pre-opening team. Set a reservation & revenue department standard and create a manual operation.
• Responsible for the maximization of hotel revenue and yield penetration through the management of room inventories, market mix and pricing strategies based on future demand forecast.
• Responsible for pre and post-sales support for revenue recognition, as well as managing the revenue process within the Revenue group in Finance.
• Manage the Sales, Marketing, Yield, Reservations and Revenue Departments, as well as supporting the general manager in the daily operation.
• Increased market share by over 4% YOY by introducing new price tiers, add extra meal
• Lead the Regional Internet Merchandising Manager and Director of Sales & Marketing in the decision making process of promotion participation and rates
• Enforce logical leisure pricing hierarchy for marketing promotions.
• Plans to attract families, introducing attractive packages.
• Developed departmental objectives, work schedules, budgets and policies.
• Updated team members about changes in hotel products, services, pricing and policies.
• Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance. Set selective sell guidelines for groups and coordinate management of group business closely with the sales and banquet teams.
• Maintain an RM succession plan for the hotel, in coordination with the Regional DRM.
• Increased OTA production by 50% YOY by fixing parity along all channels and introduced new packages in all OTA"s.

Период работы

сентябрь 2006 — октябрь 2008   (2 года 2 месяца)

Должность

Revenue & Reservation Manager

Компания

Rest Corporation Hotels Group Kazakhstan

Обязанности

• Formulate Retail Pricing Structure, provide guidance on corporate transient negotiated pricing, group pricing for each group, wholesale pricing and acceptance
• Ensure effective pricing strategies are in place to reflect asset strength relative to the competition in each market
• Plan and coordinate marketing activities with Director of Sales & Marketing.
• Coordinate with Sales teams to identify business opportunities and maximize sales.
• Identify promotion opportunities based on sales trends.
• Ensure guest satisfaction and online reputation is well managed with the coordination of Front Office and other departments within hotel level.
• Ensures property information & images are up-to-date on hotel’s website & 3rd Party sites in order to maintain accuracy of information available to prospective guests and bookers.
• Conducts online rate audits for all Extranets of web offline and online to ensure rate/inventory parity and that rate strategies and agreements set are being adhered to.
Analyze RFP and Consortia production to determine best programs to participate.
• Ensures approved RFP and consortia accounts are properly loaded in the systems.
• Positively contributes to all the sales activities within the hotel and maximizes sales opportunities.
• Attends training sessions when required and operates on line with the training and information received
• Analyze Individual- /Group- Room rates and Conference Room Pricing
• Yearly Budgeting for Rooms- and F&B Revenues
• Working very close with Sales & Marketing to extend the relationship to DMC’s and International Wholesaler.
• Introduction and maintenance for all Revenue Management Systems - Ideas, Opera, Dephi, CRS etc.
• Responsible of the overall Hotel Pricing Policy
• Weekly Forecasting for all responsible departments
• Yearly Budgeting for Rooms- and F&B Revenues
• Responsible for contracting OTA’s as well as acting as direct contact person

Период работы

январь 2005 — август 2006   (1 год 8 месяцев)

Должность

Assistant Revenue Manager

Компания

Gulf Hotel Bahrain

Обязанности

Provide Reservations and Revenue Training for all team Members.
Group Rooms Pricing & Yield, Meeting Rooms Pricing, AV Contracts, Creation of the Group & Meetings Contract, Group Quotations, Follow Up’s & Contracting.
Responsible for E-commerce: Online Marketing & Online 3rd parties contracting, Best Rate Guarantee Policy, Special packages, Promo’s and Offer’s for 3rd Parties.
Monitoring the daily pricing, issue & maintain the demand calendar
Maintaining the accuracy of the rates in all the distribution channels
Assisting the Revenue Manager of supporting business planning process and elaborating the SMRP (Strategic Marketing and Revenue Plan)
Increased revenue without increasing products or promotions Identified lost revenue opportunity & Used market intelligence as a competitive weapon
Discounting with discretion to build market share.
Training and Implementation of new pricing structure.
Managing all the distribution channels available and ensure rate parity on all channels
Meeting travel agents for show around, posting off all prepaid bookings. In addition,
Communicate with the conference and banqueting department on a Managing of 6
Colleagues reporting to DORM
Champion for up selling programs for Front Office and Reservation
Agreement of Hotel Pricing Policy Plan direct and coordinate the service delivery of all
Operational departments in order to meet and exceed guest expectations
Maintain the information on the market up-to-date for complete or partial opening / refurbishment / out of order rooms / closing of hotels (Gulf Hotel, competition…)
Set & update rate strategy per market segment on 12 months rolling basis
Responsible for the launch of head office lead revenue management projects Facilitate and lead daily revenue, weekly yield and monthly revenue meetings with measurable outputs Responsible for attending daily “Rev-Max” meeting and leading group quotations.
Responsible for devising the most competitive approach versus competition.
Manage and maintain group and transient inventory controls
Develop, monitor, and adjust sales and pricing strategies
Provide critical analysis of strategies, room"s statistics and demand factors

Период работы

декабрь 2002 — декабрь 2004   (2 года 1 месяц)

Должность

Reservation and Revenue Coordinator

Компания

Domina Coral Bay Resort

Обязанности

Maintained a calm and professional manner when interacting with guests, resolving a wide variety of encountered problems and issues
Constantly complied with the relevant revenue strategies designed to maximize room occupancy and room rates.
Developed skills in the effective use of Fidelio Opera PMS and POS (restaurants reservation system)
Deftly managed reservation for the restaurant in addition to generating daily food and beverage reports
Lead the Revenue Management discipline in accordance with the Rest Corporation hotels group philosophy, policies and standards
Provide support to the field and be a key driver of the Revenue Management culture by developing people, implementing systems & tools and reviewing & improving processes
Be the subject matter expert and provide advice on pricing, revenue management strategies, distribution and all other related topics
Work with Sales and Marketing Team in each hotel and in the regional offices to ensure a strong rate strategy and develop solid revenue management plans for the hotels
Increase the Revenue Management knowledge on all levels in the hotels
Hold regular briefing and communications meetings with HOD team

Период работы

апрель 2000 — ноябрь 2002   (2 года 8 месяцев)

Должность

Reservation Sales

Компания

Sunrise Resort

Обязанности

The Start of My Career at the reservations department on training period due to graduation of university
Maintained a calm and professional manner when interacting with guests, resolving a wide variety of encountered problems and issues
Constantly complied with the relevant revenue strategies designed to maximize room occupancy and room rates.
Developed skills in the effective use of Fidelio Opera PMS and POS (restaurants reservation system)
Deftly managed reservation for the restaurant in addition to generating daily food and beverage reports.
Responsible for implementing of policies and procedures.
Monitor telephone manners and general performance of reservations Team.
Supervise Group Reservations
Manage The PM Accounts
Manage All Reservations Data Base.

Образование

Образование

Высшее

Окончание

2002 год

Учебное заведение

Accounting

Специальность

Commerce

Дополнительная информация

Иностранные языки

Английский (Свободный), Арабский (Свободный)