FOM Assistant & Duty Manager

Имя

Zhanibek

Контакты

Доступны бесплатно после регистрации или входа

Общая информация

Город проживания

Алматы

Заработная плата

По договоренности

График работы

Полный рабочий день

Образование

Высшее

Опыт работы

5 лет 11 месяцев

Пол

Мужской

Возраст

38 лет   (20 июля 1986)

Опыт работы

Период работы

февраль 2015 — по настоящее время   (9 лет 8 месяцев)

Должность

Teleperformance

Компания

Person Incharge at United Kingdom Visa and Immigration & Temporary Enrollment Location

Обязанности

- To provide fee-based services in addition to the official government charges to advice.
- To assist and represent our clients through the often complex visa application process.
- Responsible for Temporary Enrolment Location in Atyrau-Kazakhstan, Bishkek-Kyrgyzstan and Dushanbe-Tajikistan.
- Responsible for Daily Operational Report.
- Responsible for Quality Control Operations.
- Responsible for standard, priority, premium UK visa applications.
- Responsible for Her Majesty Passport Office UK Resident passport applicants.
- To provide with biometric enrolments for visa applicants.
- To work with courier third party companies.
- Responsible for hotel and air plane ticket reservation, orders for business trips.

Период работы

июнь 2014 — ноябрь 2014   (6 месяцев)

Должность

Front Desk Supervisor / Duty Manager

Компания

Rixos Almaty

Обязанности

- Performed all routine reception desk duties as reception desk agent including supervision of other reception desk agents, concierge desk agents and bell desk agents.
- Performed daily supervisor reports to Front Office management such as house statistics, financial status of hotel before and after night audit.
- Prepared daily house activity reports for hotel management.
- Check the Rate Discrepancy Report ensuring that all rate codes, discounts and chanel codes.
- Record any major incidents and important information in the report of Night Manager.
- Check all updated registration cards ensuring that the information is complete, all the documents attached and payment guarantee has been taken.
- Ensure that the privacy and the security of all guests are maintained and that no information is disclosed to anybody.
- Ensure that the I.D"s are taken for all visitors.

Период работы

ноябрь 2011 — март 2014   (2 года 5 месяцев)

Должность

Duty Manager

Компания

Rahat Palace Hotel

Обязанности

- Reporting to General Manager and Director of Rooms Division and taking the responsibility of the whole Hotel in their absence.
- Meeting VIP guests upon arrival.
- Controlling all the Hotel standards.
- Handle complaints, settling disputes, resolving conflicts with the guests.
- Reporting of all complaints from the guests and solving all their problems.
- During the high occupancy periods in the Hotel, provide help, support and assist the Reception Desk and Concierge Desk with check in, check out and handling guest requests.
- Review the room allocation and requirements of all VIP guests prior to arrival.
- Checking all the amenities and treatments for VIP guests and their special requests.
- Handling any staff or guest health accidents.
- Keep department heads informed of all relevant issues through direct communication and the daily Duty Manager Report.

Период работы

сентябрь 2010 — ноябрь 2011   (1 год 3 месяца)

Должность

Reception Desk Agent / Night Auditor

Компания

Kazakhstan Hotel

Обязанности

-

Период работы

апрель 2010 — сентябрь 2010   (6 месяцев)

Должность

Front Office Trainee

Компания

Comfort Inn Ship Creek

Обязанности

-

Период работы

октябрь 2009 — апрель 2010   (7 месяцев)

Должность

Security Officer / Video Operator

Компания

Rixos Almaty

Обязанности

-

Образование

Образование

Высшее

Окончание

2008 год

Учебное заведение

Central Asian University

Специальность

Marketing

Образование

Среднее специальное

Окончание

2005 год

Учебное заведение

College of Management and International Tourism

Специальность

Management

Дополнительная информация

Иностранные языки

Английский (Свободный), Русский (Свободный)

Водительские права

Категория B

Владение компьютером

Продвинутый пользователь

Курсы и тренинги

Tamos Education
Assesment Test at Ritz-Carlton

Навыки и умения

Opera
Shelter
Accountant Program SPARK
Lotus Notes
Adobe Photoshop
MS Word
Exel